> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anchorage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Joining an account

> Accept invitations and join existing Porto organizations.

When a team member invites you to their Porto organization, you'll receive an email with instructions. Follow these steps to accept the invitation and join their account.

## Accept an invitation

<Steps>
  <Step title="Check your email">
    Look for an email from Porto with the subject line "You're invited to join \[Organization Name]."
  </Step>

  <Step title="Open the link">
    Click the link in the email to start the acceptance process. This opens the Porto app or redirects you to download it if you don't have it installed.
  </Step>

  <Step title="Create or sign in to your account">
    If you're a new user, create a Porto account with your email and password. If you already have a Porto account, sign in with your credentials.
  </Step>

  <Step title="Review the organization details">
    You'll see the organization name and the role you're being added with (Viewer, Operator, Initiator, Approver, or Admin). Review these details carefully.
  </Step>

  <Step title="Accept the invitation">
    Tap **Accept** or **Join organization** to confirm you want to join this account. You may be asked to complete biometric authentication to secure your access.
  </Step>

  <Step title="Complete security setup (if required)">
    If your organization requires additional security measures, you may need to set up biometric authentication, device enrollment, or other security features before full access is granted.
  </Step>
</Steps>

<Note>
  Invitations typically expire after 30 days. If your invitation has expired, ask the organization's administrator to send a new one.
</Note>

## After accepting

Once you've accepted an invitation, you'll have access to the organization's vaults and assets based on your assigned role. You can now:

* View vaults and assets you have permission to access
* Initiate operations (deposits, withdrawals) based on your role
* Approve operations if you're designated as an Approver or Admin
* Access the Activity log to see transaction history

For details on what each role can do, see [Permission levels](/knowledge-base/porto/users/permission-levels).

## Multiple accounts

After accepting invitations, you may be part of multiple Porto organizations. You can [switch between accounts](/knowledge-base/porto/getting-started/switching-accounts) from the home screen.

## Troubleshooting

**I didn't receive an invitation email:**

* Check your spam or junk folder — sometimes invitation emails get filtered
* Ask your organization's administrator to resend the invitation

**The link in my email isn't working:**

* Try opening the Porto app directly and looking for an "Pending invitations" section
* If that doesn't work, contact your organization's administrator for a new invitation

**I accepted but don't see any vaults:**

* The administrator may not have granted you access to specific vaults yet
* Ask your administrator to add you to the vaults you need access to, or check your assigned role — some roles have more limited visibility

**I want to decline the invitation:**

* Ignore the email or delete it if you don't want to join this organization
* If you've already accepted and want to leave, ask your organization's administrator to remove you