> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anchorage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Organization recovery document

> Use your organization's recovery document to restore access to your account and vaults.

An organization recovery document is a secure file that your Porto administrator may provide to help you recover your account and wallets in emergency situations. This document contains encrypted recovery credentials specific to your organization.

## What is an organization recovery document

The organization recovery document:

* Is created and managed by your organization's administrator
* Contains encrypted recovery seeds and keys for your vaults
* Is unique to your organization (not shared across customers)
* Requires your personal credentials to decrypt and use
* Is stored separately from your device and main backup systems

Not all organizations use recovery documents — ask your administrator if one is available for your account.

## When to use the recovery document

Use the recovery document when:

* You've lost access to all your devices
* You've forgotten your Porto password and cannot reset it
* You need to restore your wallets to a different custody provider
* Your organization's administrator instructs you to use it for account recovery
* Porto's standard recovery methods are unavailable

## Obtaining the recovery document

<Steps>
  <Step title="Request from administrator">
    Contact your organization's Porto administrator or account manager. Ask for your "organization recovery document."
  </Step>

  <Step title="Verify authenticity">
    The document should come from your organization's official channels (email, secure delivery, in-person). Do not accept recovery documents from untrusted sources.
  </Step>

  <Step title="Store securely">
    Once received, save the document in a secure location:

    * A physical safe or safety deposit box (print the PDF)
    * Encrypted cloud storage (not a regular folder or email)
    * An encrypted USB drive kept in a secure location
  </Step>

  <Step title="Create a backup copy">
    Keep at least one additional copy in a different location for redundancy. For example:

    * Original in a safe at home
    * Copy in a safety deposit box at your bank
    * Encrypted copy in a password-protected storage provider
  </Step>
</Steps>

<Warning>
  The organization recovery document is extremely sensitive. Treat it like a password or private key. Do not:

  * Share it with anyone
  * Email it unencrypted
  * Screenshot or take photos of it
  * Post it online or in shared documents
  * Store it in regular cloud storage without encryption
</Warning>

## Using the recovery document

If you need to use your recovery document to restore access:

<Steps>
  <Step title="Prepare your environment">
    Use a secure, private device or computer that you trust. Avoid public Wi-Fi networks.
  </Step>

  <Step title="Open the recovery document">
    Retrieve your recovery document from secure storage and open it. It will likely be a PDF file or encrypted file.
  </Step>

  <Step title="Extract recovery credentials">
    The document will contain:

    * Organization recovery code or seed phrase
    * Encrypted recovery keys
    * Instructions specific to your organization
    * A PIN or passphrase to decrypt the keys
  </Step>

  <Step title="Go to recovery page">
    Open Porto or visit the recovery URL provided in the document.
  </Step>

  <Step title="Enter recovery credentials">
    Follow the on-screen prompts to enter:

    * Your email address
    * Recovery code or seed phrase from the document
    * Any additional verification information
  </Step>

  <Step title="Decrypt your keys">
    Enter the PIN or passphrase included in the recovery document to unlock your wallet keys and account access.
  </Step>

  <Step title="Restore your account">
    Choose whether to:

    * Restore to a new Porto account (for continued custody with Porto)
    * Export keys to a self-custody wallet (to move assets elsewhere)
  </Step>

  <Step title="Verify restoration">
    Confirm that your vaults and wallets have been restored with the correct assets and permissions.
  </Step>
</Steps>

## Updating the recovery document

<Steps>
  <Step title="Contact your administrator">
    Ask your organization's Porto administrator to provide an updated recovery document if:

    * The original was lost or compromised
    * You've added new vaults or assets since receiving it
    * The PIN or credentials have changed
    * Your organization has made security updates
  </Step>

  <Step title="Request updated document">
    The administrator can request a new document from Porto, which will include your current vaults and keys.
  </Step>

  <Step title="Replace the old one">
    Securely destroy the old recovery document and store the new one in your secure location.
  </Step>

  <Step title="Update your backup location">
    If you have copies in multiple locations, update all of them with the new document.
  </Step>
</Steps>

## What to do if the document is compromised

If you believe your recovery document has been lost, stolen, or accessed by unauthorized people:

1. **Notify your administrator immediately** — Contact your organization's Porto administrator or account manager
2. **Change your password** — Update your Porto password as soon as possible
3. **Review account activity** — Check your [Activity log](/knowledge-base/porto/assets/activity-history) for suspicious transactions
4. **Request a new document** — Ask your administrator to issue a new recovery document with fresh credentials
5. **Destroy the old document** — Securely delete or destroy the compromised copy

Your administrator may also:

* Rotate your account's encryption keys
* Reset your recovery credentials
* Flag your account for additional monitoring

## Emergency access without the recovery document

If your recovery document is unavailable:

1. **Try standard recovery** — Use the normal [Account recovery](/knowledge-base/porto/vaults-wallets/wallet-recovery) flow if you remember your password
2. **Use encrypted backups** — Porto's automatic backups may restore your account if you can verify your identity
3. **Contact administrator and support** — Both your organization and Porto's support team may be able to assist with recovery
4. **Alternative custody** — If Porto recovery is unavailable, discuss options with your administrator for accessing your assets through alternative methods

## Keeping your recovery document current

* **Update after major changes** — Request a new document if you add significant vaults or change your organization's structure
* **Check expiration dates** — Some recovery documents may have validity periods; ask your administrator about renewal
* **Test occasionally** — Some organizations periodically test recovery procedures to ensure documents are still valid
* **Communicate location** — Consider letting a trusted administrator know where you've stored the document (without giving them access to it)

## For administrators

If you're responsible for creating and managing recovery documents for your organization, see your organization's recovery management tools in the Porto admin dashboard.