Skip to main content
Administrators with user management permissions can add new users to an organization and generate enrollment QR codes. New users must have the Anchorage Digital iOS app downloaded before they can complete enrollment.
Only administrators with user management permissions are able to add new users to an organization and generate enrollment QR codes.
This flow covers an existing administrator adding a user to an organization—sandbox or production. The admin generates the enrollment QR code, and the new user scans it before completing KYC. Initial account seeding for a brand-new organization differs: there, the enrollment QR is issued after KYC clears—see Onboarding your organization.

​
Generating a QR code

1

Open Settings

In the iOS app, tap the gear icon (Settings), then tap Team, and select Add new user.
2

Submit biometric authentication

Tap Add user and submit your biometric authentication to proceed.
3

Define the user's role and vault access

Select the permission level for the new user. Choose the role before tapping Continue, then select the vault policies to which the user will have access.
4

Review assigned permissions

Review the permissions assigned across each role, then tap Continue.
5

Generate and share the QR code

Continue following the prompts until a QR code is generated. Share the QR code with the new user. If the administrator and the new user cannot physically meet, the administrator can email the enrollment QR code to the new user or share it securely another way.
A user has access only to the vault policies you assign. If no vault policy is assigned, the user can land as a Viewer until one is added—upgrade them later in the vault under Users. See Managing users. Add-user operations expire if they aren’t approved promptly; if one expires, start it again.

​
New user enrollment

Once the new user has the QR code and the app installed, they complete the following steps:
1

Open the app and review disclaimers

The new user downloads the Anchorage Digital iOS app, reviews, and accepts the disclaimers until prompted to scan a QR code.
2

Scan the QR code

Tap Next to begin allowing access, then tap Continue. Scan the QR code, then tap Accept and Continue.
3

Complete biometric setup

The new user completes the iOS app facial and voice recognition setup. All future verifications will be checked against this original biometric pattern.
4

Submit biometric authentication

Tap Continue and submit biometric authentication.

​
KYC process

After completing biometric setup, the new user must complete a Know Your Customer (KYC) verification.
1

Complete the KYC form

The new user receives an email with a link to complete the KYC form. Open the email and click Open application to begin the KYC process and submit the form with personal information.
Complete the KYC form on a desktop browser. The form is not currently supported on mobile.
2

Await quorum approval

Quorum administrators with user management permissions will receive a notification to approve the Add user operation. This triggers an Anchorage Digital review and approval request.
3

Access granted

Once the operation is approved by the required quorum and reviewed by Anchorage Digital, the new user can log in.
The new user must accept the request to perform KYC and input preliminary personal information during the enrollment scan step. Any future verifications will be checked against the original facial and voice recognition pattern established during setup.