Changing permission levels
Administrators with vault management permissions may adjust user permissions within a vault, and assign or remove administrator access. See Changing permission levels for step-by-step instructions.Removing users
Only administrators with user management permissions can remove users.If the user is an approver on a pending operation, that operation can block their removal. Cancel or complete any pending operation that requires their approval first, then remove the user.
1
Navigate to Team settings
Tap the gear icon to go to Settings, scroll down, and tap Team.
2
Select the user
Select the user you want to remove and follow the prompts.
3
Submit biometric approval
After submitting biometric approval, the other administrators will receive a notification to approve the operation. Once quorum is met, Anchorage Digital will review for approval.
Device replacement
If a user loses access to their device, administrators can initiate a device replacement operation.Replacing a lost device
When a user no longer has access to their old device:1
Install the app on the new device
On the new device, tap your profile in the App Store, then tap Apps. Search for Anchorage Digital and install the mobile app.
2
Contact Anchorage Digital
Contact accountexecutive@anchorage.com to mark your old device as lost.
3
Administrator initiates replacement
After Anchorage Digital confirms the device is lost, an administrator with user management permissions goes to Settings, taps Team, then taps Lost device next to the user’s name. Finally, tap Set up new device.
4
Share QR code with user
Once Set up new device is tapped, share the QR code with the user to scan.
5
Submit biometric approval
The administrator who initiated the operation must go to Activity, tap the operation, and submit biometric approval.
6
Await quorum and Anchorage Digital approval
Administrators will receive a notification to approve the operation. Once quorum is met, Anchorage Digital will review for approval.
Only administrators with user management permissions can initiate and approve the replacement operation.