Changing permission levels
Administrators with vault management permissions may adjust user permissions within a vault, and assign or remove administrator access. See Changing permission levels for step-by-step instructions.Removing users
Only administrators with user management permissions can remove users.If the user is an approver on a pending operation, that operation can block their removal. Cancel or complete any pending operation that requires their approval first, then remove the user.
1
Navigate to Team settings
Tap the gear icon to go to Settings, scroll down, and tap Team.
2
Select the user
Select the user you want to remove and follow the prompts.
3
Submit biometric approval
After submitting biometric approval, the other administrators will receive a notification to approve the operation. Once quorum is met, Anchorage Digital will review for approval.
Device replacement
If a user loses access to their device, administrators can initiate a device replacement operation.Replacing a lost device
When a user no longer has access to their old device:1
Install the app on the new device
On the new device, tap your profile in the App Store, then tap Apps. Search for Anchorage Digital and install the mobile app.
2
Contact Anchorage Digital
Contact accountexecutive@anchorage.com to initiate the device replacement operation. The old iPhone will be marked as lost.
3
Administrator initiates replacement
An administrator with user management permissions must go to Settings, tap Team, then tap Lost device next to the user’s name. Finally, tap Set up new device.
4
Share QR code with user
Once Set up new device is tapped, share the QR code with the user to scan.
5
Submit biometric approval
The administrator who initiated the operation must go to the Activity tab, tap the operation, and submit biometric approval.
6
Await quorum and Anchorage Digital approval
Administrators will receive a notification to approve the operation. Once quorum is met, Anchorage Digital will review for approval.
Only administrators with user management permissions can initiate and approve the replacement operation.