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In Settings, under Billing hub, select Invoices to view, download, and share invoices. You can also manage invoice delivery preferences to add people to the permanent invoice distribution list.

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Invoices FAQs

Find answers to common questions about viewing, paying, and managing your Anchorage Digital invoices, including payment methods, fee calculations, and how to update your billing details.

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Paying your invoice

Invoices can be settled by wire, ACH, or stablecoin, and can be paid directly through the Stripe payment link on your invoice. We also support auto-pay. For stablecoin payments, reach out to the Anchorage Digital billing team to find out which asset types are supported and the appropriate wallet destination. Where wire fees are charged, a standard wire fee schedule applies—your billing contact can share it.
You may call our billing support line at +1 (415) 909-3517 to confirm banking instructions.
Unfortunately, we are not able to sign up for third-party payment systems.We accept payments via ACH, wire, or stablecoins. Please reference our international wire instructions to process payment. Payment can also be made via the direct link on the invoices sent out by Anchorage Digital.Anchorage Digital is unable to connect directly through Bill.com; however, you can still pay us through Bill.com using the following steps:
  1. Select Vendors in the navigation menu.
  2. Select the vendor’s name.
  3. Select Edit.
  4. Select Payment type to expand that section.
  5. Select Bank Deposit - pay with your vendor’s banking information.
  6. Enter the vendor’s bank account information:
    • Routing number
    • Account number
    • Re-enter account number
    • Account holder name
  7. Select Save.
The bank account immediately shows that it’s a verified status.In 1-2 business days, we’ll send a test deposit of $0.01 (one cent) to your vendor’s bank account to confirm it’s able to receive payments, and this won’t be re-debited.For the first payment after manually adding a vendor’s bank account, the earliest process date that can be selected is 2 business days after the date the bank was added. This is to ensure the test deposit completes successfully. We’ll also send an email notification to your vendor that you’ve added their bank information for payments.
No, we do not accept credit cards as a form of payment. To ensure secure and efficient processing, we accept the following payment methods:
  • Stripe auto-pay
  • ACH / direct deposit
  • Wire transfer
  • Stablecoins
No, we do not support advance prepayments. All accounts are billed monthly.However, we’ve streamlined our monthly payment process, which is powered by Stripe. When you receive your monthly invoices, you can click the direct link to:
  • Save your payment method for faster manual checkout.
  • Enroll in auto-pay to handle your monthly invoices automatically.
No, automatic recurring payments cannot be initiated from on-platform vaults.Our vault security protocols require your explicit, manual authorization for every transaction to ensure total control of your assets. Because vault funds cannot be automatically withdrawn, you will need to manually initiate your payment each month.

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Understanding your invoice

This invoice is generated in accordance with your signed Master Services Agreement (MSA). Per our contract terms, service fees and monthly commitments begin accruing automatically on the contract’s effective date.Custody fees are tiered basis-point rates on your assets under custody, with a monthly minimum. Rates fall as assets under custody rise, and your invoice reflects those tiers. For a detailed breakdown of how your fee was calculated, reach out to your billing contact.If your finance team needs a copy of your signed agreement for reference, please contact us at billing@anchorage.com and we will gladly provide it.
The Assessed Value represents the assets under custody, determined by the average daily balance of all digital assets in Anchorage Digital’s custody throughout the month.Calculation breakdown:
  • Daily valuation: Daily asset balances are measured at 11:59 PM (23:59) UTC using market pricing data from CryptoCompare.com.
  • Monthly average: We sum the daily balances of all assets and divide by the number of days in the month.
  • Fee calculation: Your fee is calculated using this monthly average and billed at the end of the month.
Note: If your monthly calculated fee is less than your account’s contractual minimum fee, the minimum fee will apply.
To calculate your invoice totals against account balances:Download your daily balances:
  • Log into the web dashboard.
  • Select the Reports tab.
  • Select the time frame you want to pull daily balances for.
  • Select CSV to create a file of all daily balances for that period.
Calculate your custody fee:
  • Sum the daily balances from the downloaded report and divide by the number of days in the month to get your average balance.
  • Refer to the fee table in your contract to find the annualized fee rate for your average balance.
  • Multiply the average balance by the annualized fee rate divided by 12 to get your monthly custody fee.
If you believe there is an error on your invoice or need to request a credit memo, please reach out to our billing team directly at billing@anchorage.com.To help us resolve this for you as quickly as possible, please include the following details in your message:
  • Your company name
  • The specific invoice number(s) in question
  • A brief explanation of the discrepancy or the reason for the credit request
Once submitted, our billing team will review your request and get back to you within 1-2 business days.
You can retrieve copies of your invoices at any time by following these steps:
  1. Log into your web dashboard.
  2. Select Invoices under Billing hub in Settings.
  3. Select your desired invoice and select Download inside the more options menu in that invoice’s row.
You can update your invoice email distribution list at any time by following these steps:
  1. Log into your web dashboard.
  2. Select Invoices under Billing hub in Settings.
  3. Select Manage invoice delivery in the more options menu.
  4. Enter your updated invoice email contacts and select Save.
We’d be happy to update your billing address for all future invoices.Please send us your new details to billing@anchorage.com and our team will update your account promptly.Note: Changes will apply to future invoices only. Due to system constraints, we’re unable to modify or reissue past invoices that have already been generated.
We typically aim to issue invoices by the 8th business day following month-end. Invoices will be available to view and download in your web dashboard within 24 hours of being issued.

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Miscellaneous questions

To request account closure, please email our team at accountexecutive@anchorage.com.Note: Please be aware that accounts can only be officially closed once all outstanding invoices and balance fees have been paid in full.
Send your audit confirmation request to cxm-com@anchorlabs.com with the following details:
  • Your legal entity name
  • The relevant invoice numbers
  • The specific audit period
Our Client Experience team will verify the details and send the confirmation directly to your team or your independent auditors.
We’re here to help! If you have additional billing questions or need further assistance, please reach out to our team directly at billing@anchorage.com, and we will get back to you promptly.

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