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As part of transaction due diligence, our compliance team may send you a request for information (RFI) about a specific deposit or withdrawal. RFIs are a routine part of operating on a regulated platform—receiving one doesn’t mean anything is wrong with your account.

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What an RFI asks for

An RFI asks you to confirm details about a transaction’s originator or beneficiary. Typical requests include:
  • The counterparty’s full legal name
  • Date of birth (for individuals)
  • Address
  • The virtual asset service provider (VASP) hosting the counterparty address, or confirmation that the address is self-hosted
A hosted address is held at another VASP, such as an exchange. A self-hosted address is a wallet the counterparty controls directly. For how this distinction affects transfers between VASPs, see Travel Rule.

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How to respond

Respond using the questionnaire included with the request, and answer every question as completely as you can. If you’re unsure how to answer a question, ask your client experience team before submitting.

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Why funds may be delayed

While a transaction is under review, the related funds may be held until screening completes. Responding promptly with complete information is the fastest way to resolve the review.