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Porto allows authorized users to download private keys, recovery seeds, and other sensitive recovery materials. Key download preferences let you control where downloads are allowed and add restrictions based on your organization’s security policies.

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Why download keys

You might download keys for:
  • Backup security — Keep a secure offline copy of your recovery materials
  • Emergency access — Regain access to your wallets if Porto becomes unavailable
  • Wallet migration — Move assets to another custody provider or self-custody
  • Compliance — Some organizations require proof of key export for audit purposes

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Key download settings

1

Open settings

From the home screen, tap Settings.
2

Select security or recovery

Navigate to Security, Recovery, or Key management.
3

Find key download preferences

Look for Key download preferences, Export settings, or Recovery material downloads.
4

Review current preferences

You’ll see:
  • Whether key downloads are enabled for your account
  • Restrictions (device type, network requirements, approval needs)
  • Download history showing when keys were last exported
5

Adjust settings (if permitted)

If your role allows it, you can modify who can download keys and what restrictions apply.

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Download restrictions

Your organization may have set restrictions on key downloads: If your organization has set restrictions, you’ll see them listed in your key download settings.

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Download recovery materials

1

Open security settings

From the home screen, tap Settings > Security.
2

Select export or download keys

Look for Download recovery codes, Export keys, or Backup recovery materials.
3

Review what will be downloaded

You’ll see what materials will be included:
  • Recovery seed phrase (for wallet recovery)
  • Private keys (for emergency wallet access)
  • Account recovery codes
  • Other sensitive materials
4

Check restrictions

Confirm any restrictions are met (correct device, network, time of day).
5

Request approval (if needed)

If your organization requires approvals, submit a request and wait for an approver to authorize the download.
6

Complete biometric authentication

Tap Authenticate and complete Face ID or Touch ID to authorize the download.
7

Save securely

The file will download as an encrypted PDF or text file. Save it to a secure location immediately.
Downloaded recovery materials are extremely sensitive. Anyone with access to these files can potentially access your wallets. Store them:
  • In a safe or safety deposit box (printed copies)
  • In encrypted cloud storage with strong authentication
  • On an encrypted USB drive kept in a secure location
  • Never share or screenshot these materials

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Temporary download allows

If your organization has strict download restrictions, you may be able to request temporary permission to download keys:
1

Request temporary access

Go to Settings > Key download preferences and select Request temporary download.
2

Explain your need

Provide a reason for the download (backup, emergency, migration, etc.).
3

Wait for approval

An approver will review and authorize your request. You’ll be notified when approved.
4

Download within the time window

If approved, you’ll have a limited time window (usually 24-72 hours) to download your keys.
5

Access expires

After the time window closes, the download permission automatically expires for security.

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Download history

You can view when recovery materials have been downloaded:
  1. Open settings — Go to Settings > Security > Key download preferences
  2. View download log — Check the “Download history” section to see:
    • When downloads occurred
    • Which user downloaded (if applicable)
    • What materials were downloaded
    • From which device or IP address
This audit trail helps you detect suspicious activity.

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Preventing unauthorized downloads

If key downloads are a security concern for your organization:
  • Enable approvals — Require admin approval for all key downloads
  • Restrict to specific devices — Only allow downloads from designated secure devices
  • Disable downloads entirely — Some organizations turn off key downloads to prevent keys ever leaving the system
  • Time-based windows — Allow downloads only during specific times when you can monitor activity
Contact your organization’s administrator to configure these settings.

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If you need to download keys

If you need to download private keys or recovery materials:
  1. Check your permissions — Confirm your role allows key downloads
  2. Verify restrictions — Ensure you meet any organizational restrictions
  3. Request approval if needed — Submit a request and wait for authorization
  4. Use a secure device — Download to a trusted, secure device
  5. Store immediately — Move the files to secure offline storage right away
  6. Delete from the device — Remove the downloaded files from your device once stored

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Emergency access without keys

If you lose your recovery keys and need to access your wallets:
  1. Use Porto normally — Your vaults and wallets remain accessible through the Porto app
  2. Request key restoration — Ask your organization’s administrator for help recovering keys
  3. Use the organization recovery document — If available, this can help restore access
  4. Contact Porto support — For technical assistance with account recovery