How backups work
Automatic backups:- Porto automatically backs up your account data (vaults, wallet information, settings) after important changes
- Your encryption keys are also backed up securely
- Backups are encrypted end-to-end — Porto cannot decrypt them without your authentication
- You don’t need to manually trigger backups for account data
- You can optionally export recovery codes or keys for additional security
Backup encryption
All backups are encrypted using:- Your personal encryption key, derived from your Porto password
- Your device’s secure enclave (Face ID or Touch ID authentication data)
- Industry-standard encryption protocols (AES-256)
- Only you and authorized devices can decrypt your backups
- Porto servers store encrypted backups but cannot access the data
- Your backups are useless without your authentication credentials
Enable or verify backups
1
Open settings
From the home screen, tap the Settings icon.
2
Go to security
Navigate to Security or Account security.
3
Check backup status
Look for a Backups or Recovery section. You should see that automatic backups are enabled.
4
Enable biometric authentication
If not already enabled, set up Face ID or Touch ID. This allows encrypted backups to use your biometric data as part of the encryption scheme.
What gets backed up
Recovery from backup
If you restore your account on a new device:1
Sign in
Enter your email and password on the new device.
2
Restore from backup
Porto will detect your account has a backup and offer to restore it.
3
Verify your identity
Complete identity verification (email code, security questions, or other methods your organization requires).
4
Restore your data
Your vaults, wallets, and settings will be restored to the new device.
5
Set up biometric authentication
Enable Face ID or Touch ID on the new device for secure transaction approval.
Manual backup and export
For additional security, you can export your recovery codes or encryption keys:1
Open settings
From the home screen, tap Settings.
2
Select security
Go to the Security section.
3
Find export or backup options
Look for Export recovery codes, Download keys, or Backup data.
4
Authenticate
Complete biometric authentication or enter your password to authorize the export.
5
Save the file
Download and save the backup file (usually a PDF or encrypted text file) to a secure location.
6
Store securely
Keep the file in a secure place separate from your device — a safe, encrypted cloud storage, or printed and locked away.
Backup verification
To confirm your backups are current:- Check backup status — Go to Settings > Security and look for the backup timestamp
- Force a backup — Sometimes making a change to your account (like updating a setting) triggers a backup update
- Test restoration — On a test device, sign in and check that your vaults restore correctly
Cloud backup location
Your encrypted backups are stored on Porto’s secure servers. These servers:- Use industry-standard encryption and security practices
- Are regularly audited for compliance
- Are distributed for redundancy and disaster recovery
Troubleshooting
Backups not enabled:- Ensure you’ve signed in at least once on your current device
- Check that you have biometric authentication or a strong password set
- Go to Settings > Security and manually enable backups if available
- Confirm you’re using the same email address as your original account
- Ensure you know your password (password resets are required before restoration)
- Contact your organization’s administrator if restoration continues to fail
- Check your backup timestamps to see if backups are occurring at expected times
- Review the devices associated with your account in Settings > Devices
- If you suspect unauthorized access, change your password immediately