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The organization recovery document is used to restore your access to Porto if all admin users lose access to all Porto-enrolled devices. It is a PDF generated for your organization, and only a quorum of your organization’s administrators can use it to initiate a recovery process — there is no single-user PIN or seed-phrase restore.
Anchorage Digital will never request this document or the mnemonic phrase at the bottom. Anchorage Digital cannot restore your access if you lose your organization recovery document, and we do not retain a copy of it.

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What is an organization recovery document

The organization recovery document:
  • Is generated for your organization and downloaded from within the Porto app
  • Is unlike a seed phrase — the PDF is not sensitive material on its own; it is only relevant within Anchorage Digital’s security architecture
  • Requires a quorum of your organization’s administrators to initiate a recovery process — no single person can use it alone
  • Can be re-downloaded at any time from Settings > Recover access > Organization recovery document
Every Porto organization has one — it’s a core part of onboarding, not an optional add-on some organizations use and others don’t.

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When to use the recovery document

Use the recovery document when:
  • All admin users have lost access to all Porto-enrolled devices
  • Anchorage Digital or your administrators determine it’s needed to restore organizational access

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Storing the recovery document

1

Download the document

From Settings > Recover access > Organization recovery document in the Porto iOS app.
2

Store securely

Save the document in a location where it will not be lost or forgotten:
  • A physical safe or safety deposit box (print the PDF)
  • Encrypted cloud storage
  • An encrypted USB drive kept in a secure location
3

Share with other admins

As a best practice, share the document with the other admins on the account — since only a quorum of admins can use it, it’s meant to be a shared, redundant safeguard, not a single individual’s secret.
4

Create a backup copy

Keep at least one additional copy in a different location for redundancy.
Do not lose the organization recovery document. Anchorage Digital cannot restore your access if you lose it. Do not share it outside your organization, and never send a copy to anyone claiming to be from Anchorage Digital — we will never ask for it or for the mnemonic phrase at the bottom.

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Using the recovery document

If your organization needs to use the recovery document to restore access:
1

Confirm quorum

A quorum of your organization’s administrators must be available to participate in the recovery process.
2

Contact Anchorage Digital

Reach out through your account team to begin the organization recovery process.
3

Provide the recovery document

The participating quorum of administrators provides the organization recovery document as instructed.
4

Complete verification

Follow Anchorage Digital’s verification steps to confirm your organization’s identity before access is restored.

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Updating the recovery document

1

Re-download at any time

Any admin can re-download the current organization recovery document from Settings > Recover access > Organization recovery document.
2

Replace old copies

If you’re refreshing stored copies, securely destroy old printed or digital copies and replace them with the newly downloaded document.

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What to do if the document is compromised

If you believe your organization recovery document has been lost, stolen, or accessed by unauthorized people:
  1. Notify Anchorage Digital immediately — Contact your account team
  2. Review account activity — Check your Activity log for suspicious activity
  3. Re-download a fresh copy — Once the situation is resolved, admins can re-download the document
  4. Destroy the old document — Securely delete or destroy the compromised copy

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Keeping your recovery document current

  • Re-download after major changes — There’s no harm in re-downloading the current document periodically to ensure your stored copies are up to date
  • Communicate location — Consider letting other admins know where copies are stored (without compromising the security of the storage location itself)

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For administrators

If you’re responsible for managing your organization’s recovery readiness, see Key management & recovery for how the organization recovery document fits into the full recovery model alongside wallet recovery shares.