What is an organization recovery document
The organization recovery document:- Is created and managed by your organization’s administrator
- Contains encrypted recovery seeds and keys for your vaults
- Is unique to your organization (not shared across customers)
- Requires your personal credentials to decrypt and use
- Is stored separately from your device and main backup systems
When to use the recovery document
Use the recovery document when:- You’ve lost access to all your devices
- You’ve forgotten your Porto password and cannot reset it
- You need to restore your wallets to a different custody provider
- Your organization’s administrator instructs you to use it for account recovery
- Porto’s standard recovery methods are unavailable
Obtaining the recovery document
1
Request from administrator
Contact your organization’s Porto administrator or account manager. Ask for your “organization recovery document.”
2
Verify authenticity
The document should come from your organization’s official channels (email, secure delivery, in-person). Do not accept recovery documents from untrusted sources.
3
Store securely
Once received, save the document in a secure location:
- A physical safe or safety deposit box (print the PDF)
- Encrypted cloud storage (not a regular folder or email)
- An encrypted USB drive kept in a secure location
4
Create a backup copy
Keep at least one additional copy in a different location for redundancy. For example:
- Original in a safe at home
- Copy in a safety deposit box at your bank
- Encrypted copy in a password-protected storage provider
Using the recovery document
If you need to use your recovery document to restore access:1
Prepare your environment
Use a secure, private device or computer that you trust. Avoid public Wi-Fi networks.
2
Open the recovery document
Retrieve your recovery document from secure storage and open it. It will likely be a PDF file or encrypted file.
3
Extract recovery credentials
The document will contain:
- Organization recovery code or seed phrase
- Encrypted recovery keys
- Instructions specific to your organization
- A PIN or passphrase to decrypt the keys
4
Go to recovery page
Open Porto or visit the recovery URL provided in the document.
5
Enter recovery credentials
Follow the on-screen prompts to enter:
- Your email address
- Recovery code or seed phrase from the document
- Any additional verification information
6
Decrypt your keys
Enter the PIN or passphrase included in the recovery document to unlock your wallet keys and account access.
7
Restore your account
Choose whether to:
- Restore to a new Porto account (for continued custody with Porto)
- Export keys to a self-custody wallet (to move assets elsewhere)
8
Verify restoration
Confirm that your vaults and wallets have been restored with the correct assets and permissions.
Updating the recovery document
1
Contact your administrator
Ask your organization’s Porto administrator to provide an updated recovery document if:
- The original was lost or compromised
- You’ve added new vaults or assets since receiving it
- The PIN or credentials have changed
- Your organization has made security updates
2
Request updated document
The administrator can request a new document from Porto, which will include your current vaults and keys.
3
Replace the old one
Securely destroy the old recovery document and store the new one in your secure location.
4
Update your backup location
If you have copies in multiple locations, update all of them with the new document.
What to do if the document is compromised
If you believe your recovery document has been lost, stolen, or accessed by unauthorized people:- Notify your administrator immediately — Contact your organization’s Porto administrator or account manager
- Change your password — Update your Porto password as soon as possible
- Review account activity — Check your Activity log for suspicious transactions
- Request a new document — Ask your administrator to issue a new recovery document with fresh credentials
- Destroy the old document — Securely delete or destroy the compromised copy
- Rotate your account’s encryption keys
- Reset your recovery credentials
- Flag your account for additional monitoring
Emergency access without the recovery document
If your recovery document is unavailable:- Try standard recovery — Use the normal Account recovery flow if you remember your password
- Use encrypted backups — Porto’s automatic backups may restore your account if you can verify your identity
- Contact administrator and support — Both your organization and Porto’s support team may be able to assist with recovery
- Alternative custody — If Porto recovery is unavailable, discuss options with your administrator for accessing your assets through alternative methods
Keeping your recovery document current
- Update after major changes — Request a new document if you add significant vaults or change your organization’s structure
- Check expiration dates — Some recovery documents may have validity periods; ask your administrator about renewal
- Test occasionally — Some organizations periodically test recovery procedures to ensure documents are still valid
- Communicate location — Consider letting a trusted administrator know where you’ve stored the document (without giving them access to it)