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Deposits bring digital assets from external sources into your Porto vaults. You can receive deposits from exchanges, other custodians, individuals, or any external wallet.

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Share a deposit address

To receive assets, share your vault’s wallet address with the sender.
1

Navigate to the vault

From the home screen, select the vault you want to receive assets into.
2

Select the asset

Tap the asset type you want to receive (e.g., Bitcoin, Ethereum).
3

View wallet addresses

You’ll see all wallet addresses for that asset in the vault. Each wallet has a unique address.
4

Share the address

Tap the address or the share icon to copy it. Send this address to the sender.
5

Add to trusted source (optional)

If you’re receiving from a regular source, ask the sender to save your address as a trusted destination on their system for future transfers.
Each wallet address is unique to that wallet. Using the same address multiple times is safe and recommended for tracking purposes.

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Receive from a trusted source

If the sender has saved your address as a trusted destination, they can send assets directly without additional verification delays. For senders using Porto or Anchorage Digital custody accounts, transfers between trusted destinations are streamlined and require minimal approval time.

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Track incoming deposits

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In activity

All incoming deposits appear in your activity history with:
  • Asset type — The asset being deposited
  • Amount — How much was sent
  • Sender address — Where the assets came from
  • Status — Processing, confirmed, or failed
  • Timestamp — When the deposit was initiated

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Confirmation times

Deposit confirmation depends on the blockchain:
  • Fast blockchains (Solana, Polygon) — Minutes to confirm
  • Standard blockchains (Ethereum, Bitcoin mainnet) — 10-60 minutes
  • Testnet assets — Variable, used for testing only

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Deposit failed or delayed

If a deposit hasn’t appeared:
  1. Check the blockchain — Verify the sender sent to the correct address and the transaction was initiated
  2. Review activity — Look for the transaction in your activity history to see status
  3. Contact the sender — Confirm they sent the correct amount to the correct address
  4. Request asset support — If the deposit was sent but hasn’t arrived after reasonable confirmation time, contact your account team
Triple-check wallet addresses before giving them to senders. Sending assets to the wrong address cannot be reversed. If you’re unsure about an address, contact your account team to verify.

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Receive in multiple wallets

Your vault can have multiple wallets for the same asset. This is useful for:
  • Segregating funds — Keep different deposit sources separate
  • Sharing addresses — Give different senders different addresses for tracking
  • Risk management — If one wallet is compromised, others remain unaffected
To receive in a different wallet, select a different wallet address in the asset view.