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When a team member invites you to their Porto organization, you’ll receive an email with instructions. Follow these steps to accept the invitation and join their account.

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Accept an invitation

1

Check your email

Look for an email from Porto with the subject line “You’re invited to join [Organization Name].”
2

Open the link

Click the link in the email to start the acceptance process. This opens the Porto app or redirects you to download it if you don’t have it installed.
3

Create or sign in to your account

If you’re a new user, create a Porto account with your email and password. If you already have a Porto account, sign in with your credentials.
4

Review the organization details

You’ll see the organization name and the role you’re being added with (Viewer, Operator, Initiator, Approver, or Admin). Review these details carefully.
5

Accept the invitation

Tap Accept or Join organization to confirm you want to join this account. You may be asked to complete biometric authentication to secure your access.
6

Complete security setup (if required)

If your organization requires additional security measures, you may need to set up biometric authentication, device enrollment, or other security features before full access is granted.
Invitations typically expire after 30 days. If your invitation has expired, ask the organization’s administrator to send a new one.

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After accepting

Once you’ve accepted an invitation, you’ll have access to the organization’s vaults and assets based on your assigned role. You can now:
  • View vaults and assets you have permission to access
  • Initiate operations (deposits, withdrawals) based on your role
  • Approve operations if you’re designated as an Approver or Admin
  • Access the Activity log to see transaction history
For details on what each role can do, see Permission levels.

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Multiple accounts

After accepting invitations, you may be part of multiple Porto organizations. You can switch between accounts from the home screen.

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Troubleshooting

I didn’t receive an invitation email:
  • Check your spam or junk folder — sometimes invitation emails get filtered
  • Ask your organization’s administrator to resend the invitation
The link in my email isn’t working:
  • Try opening the Porto app directly and looking for an “Pending invitations” section
  • If that doesn’t work, contact your organization’s administrator for a new invitation
I accepted but don’t see any vaults:
  • The administrator may not have granted you access to specific vaults yet
  • Ask your administrator to add you to the vaults you need access to, or check your assigned role — some roles have more limited visibility
I want to decline the invitation:
  • Ignore the email or delete it if you don’t want to join this organization
  • If you’ve already accepted and want to leave, ask your organization’s administrator to remove you