What are the cut-off times for same-day wires?
What are the cut-off times for same-day wires?
5:00 PM ET for BNY and Customers Bank, and 3:00 PM ET for Cross River Bank. Requests submitted after these times are processed on a best-effort basis.
How do I know which bank my account routes through?
How do I know which bank my account routes through?
Check your wire instructions or contact your relationship manager.
When should I add an intermediary bank?
When should I add an intermediary bank?
Only when the receiving bank’s wire instructions name one. Otherwise, leave it blank.
Can I change the memo on a withdrawal?
Can I change the memo on a withdrawal?
Yes. A memo saved on the trusted destination pre-populates the withdrawal, and you can still edit it before you submit.
Who can add a USD trusted destination?
Who can add a USD trusted destination?
An administrator with trusted destination management permissions. Biometric approval on iOS is required.